Customer Service

SHIPPING OVERVIEW:

We currently ship to the US only. We offer a flat rate of $9 for shipping, and FREE shipping for orders over $150. Yay! Orders are shipped out in 2-3 business days. You will receive an email with tracking information when your order ships.

IN-STORE PICK-UP:

If you'd like to pick up your purchase at our brick & mortar shop, use the code PDXPICKUP to avoid shipping costs. This code can not be used in addition to other codes. You're welcome to come by the shop and pick up your order during our business hours.

RETURNS:

We accept returns for store credit within 14 days of purchase with a copy of your receipt! The item must be unopened and in new condition.

To process a return for an online order, please send an email to hi@madeyoulookpdx with order number and details. We will send you a return authorization form to include in the package. All returns must be sent back within 15 days of the delivery date. Shipping costs are not refundable, and customers are responsible for any return shipping charges. Please insure your package and get tracking information.

*No returns on books and magazines. All sale items are final sale.

LOST & STOLEN PACKAGES:

Made You Look is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. 

EVERYTHING ELSE:

Please get in touch if you need anything. Email us at hi@madeyoulookpdx.com anytime!